Frequently Asked Questions
Essential information regarding our minimalist design and logistical processes.
When will my order be shipped?
Orders are typically processed within 5-7 business days. You will receive a tracking number via email once your package has been dispatched from our Montreal studio.
What is your return policy?
All sales are final. Due to the limited nature of our releases, we do not offer returns, exchanges, or cancellations once an order has been placed.
Do you ship internationally?
Yes, we ship to most countries worldwide via DHL Express. Please note that customers are responsible for any customs duties or import taxes incurred upon delivery.
How do I determine my size?
Detailed sizing charts are provided on each product page. Our garments often follow a classic fit; we recommend comparing the measurements against a similar item you already own.
Can I modify my shipping address after purchase?
Address modifications are not guaranteed. Please double-check your information at checkout. If a correction is needed, contact our support team immediately, though we cannot change the destination once the order is processed.
Are items restocked once they sell out?
JJJJound products are released in limited quantities. While we occasionally revisit core staples, most collaborative projects and seasonal items will not be restocked once sold out.